Q&A

Disney+ Hotstar is the dedicated streaming home for global, Asian and Thai stories. It brings together blockbuster Hollywood movies and award-winning content from Disney, Marvel, Star Wars, Pixar, National Geographic, FX, 20th Century Studios and many more, a wide array of titles from leading Thai studios as well as highly-acclaimed films and shows from the region.

Enjoy these features:

• Watch on your compatible phone, tablet, laptop or TV
• Choose to watch from SD or HD via either WiFi or Mobile data
• Watch on two screens at the same time per account
• Commercial free experience with no interruptions
• Majority of the content is available for download on your phone or tablet to watch when you’re on the go.

• AIS corporate postpaid customer can applied for Disney+Hotstar monthly package (charged on a statement of your company/organization)
  • Monthly fee applied according to promotion at that time.
• Mobile holders who are currently working in a company or organization that registered mobile number (postpaid) with AIS can subscribe for Disney+Hotstar package and make a payment via your credit card/debit card and the charge will not be shown in a statement of your company or organization.
  • Monthly fee applied according to promotion at that time.

• AIS corporate postpaid customer can applied for Disney+Hotstar monthly package (charged on a statement of your company/organization)
  • An authorized person who is responsible for your number in your company or organization can subscribe via AIS eBusiness Portal How to apple click
• Mobile holders who are currently working in a company or organization that registered mobile number (Postpaid) with AIS can subscribe for Disney+Hotstar package and make a payment via your credit card/debit card via 3 following ways;
  1. Via Website :   Click
  2. My AIS application for corp : Click Disney+ Hotstar Banner
  3. Via AIS PLAY Application by following these steps :
     1. Go to My Account
     2. Go to Package Tab
     3. Select Other Entertainment On-Top Package
     4. Select Disney+Pack
     5. Tap Subscribe > Confirm
     6. Proceed your payment via card
     **Only Available on Android Application**

• A customer can change Disney+Hotstar package from a monthly plan to an annual plan by cancelling a monthly plan and then subscribe to an annual plan which it will be effective next bill cycle. For your benefit, we would like to recommend you to subscribe an annual plan after the expiry date of a monthly plan.
• Please note that you will not be able to change your yearly plan to a monthly plan, and no refund will be provided if you decide to do so. For your benefit, we recommend you to use Disney+ Hotstar until the end of the current billing cycle and subscribe once it has expired.

An authorized person who is responsible for your number in your company or organization can cancel a package via AIS eBusiness Portal Click

Employee who is currently working in a company or organization (mobile holder) and making a payment via your credit card/debit card can cancel a package via AIS Corporate Call Center 1149.

Once you cancel your Disney+ Hotstar subscription or once your subscription expires, your access to Disney+ Hotstar will continue until the end of the current billing cycle.

Disney+ Hotstar content is available on the Disney+ Hotstar application and website Disneyplushotstar.com on the following supported devices:

Desktop or Laptop Browsers

• Google Chrome v75.x
• Mozilla Firefox v70.x
• Microsoft Edge v79+
• Safari version v11+

Mobile and tablets

• Android v4.4.4+
• iOS v10+
• iPad v10+
• Mobile web

Living room devices

• Android TVs with TV OS 7.0 or above
• Chromecast (Gen 2 onwards, firmware 1.43 & above)
• Apple tvOS 11 & above (Gen 4 onwards)

You can start watching by following the steps below:

On your iOS / Android app

1. Download the Disney+ Hotstar application from your Apple App store or Google Play Store
2. Enter your AIS mobile number to create an account > Click ‘Continue’
3. You will receive a 4-digit code through SMS; Enter the 4-digit code onto the app > Click ‘Continue’
4. Fill in your registration details
5. Click on ‘Create Account’
6. You will be redirected to the home page
7. Start watching!

On your desktop browser

1. Visit www.disneyplushotstar.com
2. Please agree to the Terms of Use and Privacy Policy by clicking ‘Continue’
3. Enter your AIS mobile number to create an account > Click ‘Continue’
4. You will receive a 4-digit code through SMS; Enter the 4-digit code onto the app > Click ‘Continue’
5. Fill in your registration details
6. Click on ‘Create Account’
7. You will be redirec
8. Start watching!

How to access Disney+ Hotstar next time (You will be able to watch without having to log-in again*)

1. Launch the Disney+ Hotstar application or the website www.disneyplushotstar.com
2. Start watching!

*note:

1. You are required to enter an OTP to verify your account upon your first login
2. When viewing through the website, you may need to verify with OTP again if you cleared cache or change browsers.
3. if you have more questions, please reach out to Disney+ Hotstar customer support at disneyplus.th@hotstar.com or by heading to help.hotstar.com (live on 30 June)

Currently Disney+ Hotstar is not available on LG TV, Samsung Smart TV, Roku, PS4, PS5, Amazon Fire Stick. You will be able to watch Disney+ Hotstar on compatible devices such desktop browsers, mobile apps (iOS and Android), tablets, as well as Apple TV, Android TV and Chromecast. We are working to make Disney+ Hotstar available on this platform.

There are 4 streaming quality settings* available on Disney+ Hotstar: Auto, High, Medium and Low. Disney+ Hotstar also offers full HD (1080p resolution) picture quality for most content*. On Android TV* & Apple TV* Disney+ Hotstar apps, there is a selection of Ultra HD 4K movies, which will also have Dolby Vision, Dolby Atmos included. (*compatible devices required)

Most English content will either have Thai dubs and/or subtitles. The majority of the global blockbuster movies will be available in Thai dubs.

The following content will be available in the original dub language with Thai subtitles Chinese*, Hong Kong*, Malaysian*, Singapore*, Taiwan*,Indonesian, Japanese**, Korean**
*wherever available, with simplified Chinese subtitles and Thai dubs
** wherever available, with Thai dubs

The user interface of the Disney+ Hotstar app is available in English and Thai. The language of Disney+ Hotstar is based on your device or browser language settings. If your device setting is in Thai, the app will automatically be in Thai.

Please "request OTP'' again and enter the new OTP to to proceed to the next step.

You can watch Disney+ Hotstar on two screens at the same time.

Yes, you can login to Disney+ Hotstar on other networks by logging into Disney+ Hotstar with your AIS mobile number.

For the best experience with Disney+ Hotstar, please install the Disney+Hostar application on your compatible mobile phone or tablet. You can also watch Disney+ Hotstar by heading to disneyplushotstar.com on compatible internet-connected desktop browsers or by watching on compatible Apple TV, Android TV or Chromecast.

Note: some channel may not allow or some limitation to watch Disney+ Hostar. Please refer to this Disney+ Hotstar FAQ (help.hotstar.com).

An authorized person who is responsible for your number in your company or organization

• Once you subscribe to Disney+ Hotstar through AIS, you will be charged monthy package on your monthly billing cycle for 12 months .

• Disney+Hotstar package charge for annual plan, For AIS Corporate postpaid customer, subscribing to Disney+Hotstar within 30/06/21 at yearly package price (July Bill cycle) and it is valid for 12 months. The next charge will be on 28/06/22.

Paying via Credit Card / Debit Card Conditions.

1. A customer who applied for Disney+Hotstar package between 1-27 of the month, the next charge will be deducted 1 day prior to the start date of bill cycle.
2. A customer who applied for Disney+Hotstar package between 28-31 of the month, the next charge will be deducted on the 27th prior to the start date of bill cycle.

AIS will send you an SMS to inform you before deducting a payment from your card 2 days and 1 day respectively prior to the charge date. A payment will be deducted automatically from your card on 2.00 a.m. If your payment continues to fail, your Disney+ Hotstar access will be terminated and you must be applying a package again later.

• An authorized person who is responsible for your number in your company or organization can subscribe again via AIS eBusiness Portal How to apple click
• A mobile holder can make a payment via credit card/debit card via 3 following ways :
  1. Via Website :   Click
  2. My AIS application for corp : Click Disney+ Hotstar Banner
  3. Via AIS PLAY Application by following these steps :
     1. Go to My Account
     2. Go to Package Tab
     3. Select Other Entertainment On-Top Package
     4. Select Disney+Pack
     5. Tap Subscribe > Confirm
     6. Proceed your payment via card
     **Only Available on Android Application**

Customers who have AIS SIM card:
For AIS Fibre customers, if you have an AIS mobile number you can subscribe the Disney+ Hotstar package immediately

For customers who have other network mobile number:
Customers using other mobile operators may sign up for a new AIS mobile number or transfer your number to AIS. Please click here or press *151*ID card number# and press call

Currently, AIS Fibre customer can not subscribe Disney+ Hotstar package by using AIS Fibre ID

We recommend our customers to simply use an AIS Mobile number (Prepaid or Postpaid) to subscribe Disney+ Hotstar package

AIS is working with Disney towards making Disney+ Hotstar available via the AIS Playbox (Selected model) in due course

In the meantime the customers can watch on other supported devices such as mobile applications, browsers on various devices, applications on AndriodTV and AppleTV, etc.

1. AIS corporate postpaid customer can applied for Disney+Hotstar monthly package (charged on a statement of your company/organization)
   • Monthly fee applied according to promotion at that time.
2. Mobile holders who are currently working in a company or organization that registered mobile number (postpaid) with AIS can subscribe for Disney+Hotstar package and make a payment via your credit card/debit card and the charge will not be shown in a statement of your company or organization.
   • Monthly fee applied according to promotion at that time.

• AIS corporate postpaid customer can applied for Disney+Hotstar package (charged on a statement of your company/organization)
  • An authorized person who is responsible for your number in your company or organization can subscribe via AIS eBusiness Portal How to apple click
• Mobile holders who are currently working in a company or organization that registered mobile number (Postpaid) with AIS can subscribe for Disney+Hotstar package and make a payment via your credit card/debit card via 3 following ways;
  1. Via Website :   Click
  2. My AIS application for corp : Click Disney+ Hotstar Banner
  3. Via AIS PLAY Application by following these steps :
     1. Go to My Account
     2. Go to Package Tab
     3. Select Other Entertainment On-Top Package
     4. Select Disney+Pack
     5. Tap Subscribe > Confirm
     6. Proceed your payment via card
     **Only Available on Android Application**

1. AIS corporate postpaid customer can applied for Disney+Hotstar monthly package (charged on a statement of your company/organization)
   • Monthly fee applied according to promotion at that time.
2. Mobile holders who are currently working in a company or organization that registered mobile number (postpaid) with AIS can subscribe for Disney+Hotstar package and make a payment via your credit card/debit card and the charge will not be shown in a statement of your company or organization.
   • Monthly fee applied according to promotion at that time.

The Disney+ Hotstar offer with AIS corporate customers (postpaid plan). Non-AIS customers may subscribe for a new AIS mobile number or transfer their number to AIS.After that subscribe package via AIS eBusiness Portal by an authorized person.

Disney+ Hotstar content is available on the Disney+ Hotstar application and website Disneyplushotstar.com on the following supported devices:

Desktop or Laptop Browsers

• Google Chrome v75.x
• Mozilla Firefox v70.x
• Microsoft Edge v79+
• Safari version v11+

Mobile and tablets

• Android v4.4.4+
• iOS v10+
• iPad v10+
• Mobile web

Living room devices

• Android TVs with TV OS 7.0 or above
• Chromecast (Gen 2 onwards, firmware 1.43 & above)
• Apple tvOS 11 & above (Gen 4 onwards)

You can start watching by following the steps below:

On your iOS / Android app

1. Download the Disney+ Hotstar application from your Apple App store or Google Play Store
2. Enter your AIS mobile number to create an account > Click ‘Continue’
3. You will receive a 4-digit code through SMS; Enter the 4-digit code onto the app > Click ‘Continue’
4. Fill in your registration details
5. Click on ‘Create Account’
6. You will be redirected to the home page
7. Start watching!

On your desktop browser

1. Visit www.disneyplushotstar.com
2. Please agree to the Terms of Use and Privacy Policy by clicking ‘Continue’
3. Enter your AIS mobile number to create an account > Click ‘Continue’
4. You will receive a 4-digit code through SMS; Enter the 4-digit code onto the app > Click ‘Continue’
5. Fill in your registration details
6. Click on ‘Create Account’
7. You will be redirec
8. Start watching!

How to access Disney+ Hotstar next time (You will be able to watch without having to log-in again*)

1. Launch the Disney+ Hotstar application or the website www.disneyplushotstar.com
2. Start watching!

*note:

1. You are required to enter an OTP to verify your account upon your first login
2. When viewing through the website, you may need to verify with OTP again if you cleared cache or change browsers.
3. if you have more questions, please reach out to Disney+ Hotstar customer support at disneyplus.th@hotstar.com or by heading to help.hotstar.com (live on 30 June)

Most English content will either have Thai dubs and/or subtitles. The majority of the global blockbuster movies will be available in Thai dubs.

The following content will be available in the original dub language with Thai subtitles Chinese*, Hong Kong*, Malaysian*, Singapore*, Taiwan*,Indonesian, Japanese**, Korean**
*wherever available, with simplified Chinese subtitles and Thai dubs
** wherever available, with Thai dubs

Exclusive Disney+ Hotstar privileges from AIS for customers and AIS Fibre with AIS Mobile number and subscribed PLAY PREMIUM or PLAY PREMIUM PLUS within 30 June 2021. Customer will get special Disney+ Hotstar privileges as follows

• Customers who have PLAY PREMIUM: Enjoy Disney+ Hotstar up to 6 months, without additional fee.

Thereafter customer can subscribe special price 35 Baht/Month (for Month 7-12).

• Customers who have PLAY PREMIUM PLUS: Enjoy Disney+ Hotstar up to 12 months, without additional fee.

Thereafter get special service fee according to the promotion period at that time.

• Exclusive Disney+ Hotstar privileges for AIS and AIS Fibre with AIS Mobile number and subscribed PLAY PREMIUM or PLAY PREMIUM PLUS within 30 June 2021 with regular monthly payment will get Disney+ Hotstar as follows
  
  
  • Customers who have PLAY PREMIUM: Enjoy Disney+ Hotstar up to 6 months, without additional fee.

  Thereafter customer can subscribe special price 35 Baht/Month (for Month 7-12).

  • Customers who have PLAY PREMIUM PLUS: Enjoy Disney+ Hotstar up to 12 months, without additional fee.

  Thereafter get special service fee according to the promotion period at that time.

  • Customers who get PLAY PREMIUM or PLAY PREMIUM PLUS package from main AIS and AIS Fibre package, will get Disney+ Hotstar immediately according to terms and conditions.
• Free trial 1 month of PLAY PREMIUM and PLAY PREMIUM PLUS customers are not eligible to get Disney+ Hotstar privileges until customers are in paid period.
• When customers canceled PLAY PREMIUM or PLAY PREMIUM PLUS package, Disney+ Hotstar privileges will be automatically cancelled.
• Customers will get sms confirmation to start streaming from 30 June 2021 onwards.
• Internet service fee is not included and for domestic use only.
• The company reserves the right to change the terms and conditions without prior notice.

Free trial 1 month of PLAY PREMIUM and PLAY PREMIUM PLUS customers are not eligible to get Disney+ Hotstar privileges until customers are in paid period

Customers will get sms confirmation and start streaming on 30 June 2021 onwards.

Customers can log in Disney+ Hotstar through application or web site by using AIS mobile number for AIS customers, AIS mobile contact number for AIS Fibre customers. and start streaming on 30 June 2021 onwards.

Disney+ Hotstar privileges will be automatically cancelled when customer cancels PLAY PREMIUM package

Recommend customers to get Disney+ Hotstar privileges from PLAY PREMIUM or PLAY PREMIUM PLUS package, customers can cancel pre-subscribed Disney+ Hotstar within 27 June 2021 via IVR *111*00 call

Customers cannot use NON-AIS mobile number to get Disney+ Hotstar. Therefore, AIS company deliver postpaid SIM card and Disney+ Hotstar privileges on this SIM card, all service without additional fee.