5G is superior to 4G in terms of the following :

SPEED With 5G technology, data transmission is 24 times faster than with its predecessor, 4G. 4K or 8K, or song album downloads can be done merely within a few seconds while mobile browsing becomes possible just in the blink of an eye, making your internet experience even more real-time.

LATENCY Since 5G latency is less than 1-10 milliseconds, it can be used to perform remote surgery and adopted in autonomous vehicles, factory automation or even unmanned remote construction.

CONNECTIVITY 5G technology supports a density of a million devices—10 times greater than before. It is therefore expected to be the main enabler for smart cities where countless sensors are employed in urban areas for water and air quality meters, city lighting systems, smart poles to connect with autonomous vehicles, etc.

The validity period is 15 years for all bands.

AIS 5G is in the 700MHz, 2600 MHz, and 26 GHz bandwidths—the greatest when compared with those of other operators. The bandwidths meet global standards, making them compatible with most devices currently available.

It’s the standard use of 5G technology.

As a company with the top market share in the nation, AIS seeks to address the growing demand of Thai people.

This bandwidth has the most extensive coverage.

During the first phase, the coverage is limited in some areas. However, the expansion of 5G network is in progress—to meet the growing demand of users as much as possible.

AIS Network Team is devoting all-out effort to achieve expanded network coverage. AIS will constantly keep the customers informed.

The speed indicated in the advertisement is based on the maximum specifications of the engineering standard. The speed in the actual use will depend on the following factors:

• Devices which must be 5G-compatible
• Specifications of the device in use
• Data/Internet traffic volume during a period of time

This may be due to various factors as follows:

• Devices which must be 5G-compatible
• Specifications of the device in use
• Data/Internet traffic volume during a period of time

It depends on the application of each service provider.

This may be due to various factors as follows:

• Devices which must be 5G-compatible
• Specifications of the device in use
• Data/Internet traffic volume during a period of time

Today’s smartphones support speeds of 1-2 Gbps. Factors that affect device speeds include device specifications, data traffic, noise, signal strength, etc.

1. If you insert an AIS SIM into a 5G-compatible device, and switch the device on and off, the device and SIM will automatically be checked. When it is ready for use, an SMS will be sent and you will be requested to do as directed.
2. In case you purchase a 5G-compatible smartphone from AIS, you can access 5G with no extra charge between 5 March and 31 December 2020. Your device must be equipped with an upgraded software from its producer

When the device is ready for use, it must be in an area with AIS 5G coverage.

Yes, If you insert an AIS SIM into a 5G-compatible device, and switch the device on and off, the device and SIM will automatically be checked. When it is ready for use, an SMS will be sent and you will be requested to do as directed.

No, it is not yet possible to do so.

For post-paid customers, press *121*22# or go to myAIS to check your internet usage.

Please press *987# to check your smartphone and SIM compatibility.

Please call *212955 and wait for an SMS within an hour. Then, please proceed as directed.

No. Changing a package to AIS 5G is not possible for now.

For post-paid customers, please press *121*22# (free of charge) or go to myAIS to check your 5G/4G/3G allowance.

a.	For customers using Unlimited Max Speed package, enjoy 5G continuous connection until 31 December 2020.
b.	For customers using limited full speed internet, enjoy 5G connection based on the allowance available in the package.
c.	For customers using fixed speed internet, enjoy internet connection based on the allowance available in the current package.

You may apply for an add-on full-speed internet package or any package with 5G.

HD Voice can be used on both 4G and 5G.

Yes. HD Voice or (VoLTE) is a default setting on typical 5G smartphones.

NEXT G is currently unavailable on 5G. However, it can still be used on 4G.

5G is now available for domestic use. SIM2Fly can be used in a network abroad that supports 4G as usual.

Yes. 5G Outbound Roaming on Swisscom, Switzerland, will be available from 21^st February 2020 onwards.
Terms and conditions
- To use 5G Outbound Roaming, customers must be a local user of 5G (under the same terms and conditions of domestic 5G service).
- The device in use must support 3500 MHz 5G.
Service fees and packages
- The service fees and packages are the same as 4G’s

You can send an SMS/MMS and make a call just like when you use 4G.

Calls/ phone conversations can be made as normal.

Please check the status of your package. If it is not in use, try switching your device off and on.

Try switching your device off and on, and check if there is the VoLTE symbol appearing on the screen (for iPhones, the symbol appears as 4G when making an outgoing call). If no VoLTE or 4G symbol is found, please check if your current area has the coverage.

It is common for smartphones to heat up after use over an extended period of time, after 4K video downloads or after large file downloads.

As 4G and 5G are technologies that support internet use, devices automatically shift to 3G temporarily when there is an incoming/outgoing call, and automatically go back to 5G after the telephone conversation.

1. You may be in an area with no 5G coverage.
2. Please check the 5G setting in your device.
3. Please check if your package comes with 5G service.

This can happen, depending on the service areas. At locations where 5G coverage is limited, smartphones will catch 4G signal to allow for seamless internet use. Once in the areas with 5G coverage, 5G accessibility will return to normal.

1. You may be in an area with no 5G coverage.
2. Please check if your package comes with 5G service.

You are advised to change your device and apply for a 5G package. For information and updates about 5G handsets from AIS, please visit www.ais.co.th

The models now available are:
Huawei Mate 30 Pro 5G
Samsung S20 Ultra 5G
OPPO Find X2 5G
Available for reservation and purchase in early March
OPPO Find X2 Pro 5G
Available for reservation and purchase in early March
For updates about latest 5G handsets from AIS, please visit www.hotdeal.ais.co.th

During the first phase, it is not necessary for the customer to change their SIM in order to access 5G, except for customers with 2G SIMs. To check your SIM compatibility, please press *987#.

AIS 5G is available for testing in AIS shops at CentralWorld, AIS Shop and Serenade Club at Siam Paragon, Central Plaza Pinklao

For latest updates, please visit www.ais.co.th/5g

AIS 5G is in 700 MHz, 2600 MHz and 26 GHz bands. Devices must support these bands to access AIS 5G.